Frequently Asked Questions

When is my bill due?

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HCI customers will receive their bills on the 1st of each month.  All bills are due on the 15th of that month.  If the bill is not paid by the due date, a 3% late fee will be charged to the account on the 16th.  The 1st of the following month, services will be disconnected if the bill is still not paid.

 

 

 

How do I determine which Internet connection I need?

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Up to 100 Mbps. With HCI's lightning-fast up to 100Mbps download speed, stream HDR or 4K HD videos and work or learn from home.

 

Up to 250 Mbps. HCI's lightning-fast up to 250Mbps download speed will satisfy your tech-savvy household. Perfectly designed to meet the demands of a busy family.

 

Up to 500 Mbps. Get the most power possible with HCI's lightning-fast up to 500Mbps download speed. Stream games and videos without any lag or interruption while simultaneously connecting several devices.

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1 GIG - Experience the ultimate in connectivity with HCI's lightning-fast up to 1 GIG download speed. Effortlessly stream, download, and enjoy uninterrupted performance on all your devices.

 

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Does HCI have after hours support?

 

Yes!  HCI's 24/7 Technical Support is 1-800-589-2145 and we always have a technician on call.

 

 

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Can I make a payment by phone?

 

Yes!  HCI accepts both credit card and debit card payments by phone. We also accept ACH payments.

 

 

 

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Why is my first bill so expensive?

 

The first bill is prorated for services starting when the initial installation occurred and it includes any hook up fees.  HCI bills all customers in advance for monthly recurring charges and in arrears for long distance toll charges.  Credits or charges for any services made during the month will be reflected in the next billing cycle as a non-recurring charge.