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HCI is an equal opportunity provider and employer.

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Terms of Use & Privacy Policy

 

Internet Services Acceptable Use Policy/Subscriber User Agreement
 

This Agreement sets forth the terms and conditions under which Home Communications, Inc. (hereinafter “HCI”) agrees to provide Internet Service to the Subscriber (hereinafter “Subscriber”). By completing the registration and/or continuing to use the Service, Subscriber agrees to abide by, and require others using the Service via Subscriber’s account to abide by the terms of this agreement, and represents and warrants that Subscriber is at least 18 years of age. This agreement takes effect on the date on which Subscriber accepts this agreement, and continues until the subscription is terminated. This agreement overrides and supersedes any previous agreement.

 

By accessing the internet Service, Subscriber agrees to be bound by the terms and conditions stated below. If Subscriber does not wish to be bound by these terms and conditions, Subscriber, (1) shall not access the internet Service provided by HCI; (2) shall immediately stop the use of the Service and immediately notify the HCI Customer Service Department so that Subscriber’s account may be terminated; (3) must immediately return all equipment, and all associated materials to HCI.

 

HCI reserves the right to modify the terms of this agreement or prices for the Service and may discontinue or revise any or all other aspects of the Service in its sole discretion at any time.  Subscriber will be notified of changes to the agreement or pricing in writing, by e-mail or posted on-line on at www.hci-ks.com.  Continued use of the Service after changes are posted constitutes Subscriber’s acceptance of this agreement as modified by the posted changes. The updated, online version of this agreement shall supersede any prior version of this agreement that may have been included in any related materials provided by HCI.

 

Subscriber agrees to the following Terms and Conditions:

 

  1. Subscriber uses the Internet connection and any other information obtained by using the Internet connection at the Subscriber’s risk.  The Subscriber shall indemnify and hold harmless HCI against any and all liabilities, damages and costs, including attorneys’ fees and any telephone fees, that result from any claims or actions that are asserted by any third parties that arise in any way out of the Subscriber’s use of software and/or of the Internet connection.  HCI makes no warranties of any kind, whether express or implied, including but not limited to any implied warranty of merchantability or fitness for a particular purpose, with respect to the use or provision of the Internet connection.

  2. HCI shall not be liable for the Services it offers, including but not limited to the following:

    1. The compatibility of the system functions offered and the Subscriber’s requirements.

    2. The reliability and/or performance of the Services.

    3. The reliability of data and/or information transmitted through the local HCI computers and through the Internet connection.

    4. Indirect, incidental or consequential damages (including lost data, information or profits) resulting from the use, operation or inability to use the system.

  3. The Internet allows access to certain materials that may contain language and materials which some may find offensive or of an “adult” nature.  Subscriber and the Parent/Guardian of Subscribers under 18 years of age accept that HCI has no control over the placement of such materials on the Internet and that HCI claims NO LIABILITY for such content.

  4. HCI reserves the right to immediately suspend or cancel the Subscriber’s membership for improper use and/or conduct.  At HCI’s sole discretion, improper use and/or conduct includes, but is not limited to,

    1. Violation of any Federal or State law.

    2. Storage or transmission of information, data or material protected by copyright, trade secret, or other statute.

    3. Using the network for making unauthorized entry into other computer networks, facilities or communication devices.

    4. Attempting to raise traffic levels for malevolent purposes (e.g., mail bombing, ping flooding, etc.)

    5. Activity deemed as harassment of individuals on the Internet as well as HCI’s local network or any other network user.

    6. Any activity, policy or practice as described in the HCI “Internet Service Acceptable Use Policy.” 

  5. The account may NOT be transferred or resold.  The account may not be used by anyone other than Subscriber.  In addition Subscriber is limited to one (1) login per account at any one time.

  6. Subscriber agrees to timely pay all billed amounts due to HCI.

  7. HCI has the right to modify and change at any time its Services, rates and policies and will communicate such to Subscriber either in writing, by e-mail or posted on-line at www.hci-ks.com.  Accounts may be canceled at any time by either HCI or Subscriber with written notice to the other party.  It is the responsibility of Subscriber to send cancellation notice to HCI’s mailing address and to keep HCI informed as to a valid mailing address to which a cancellation notice may be sent.

 

Prohibited Activities:

  1. Subscriber may not use the Service in a manner that violates any applicable local, state, federal or international law, order or regulation, including, but not limited to:

    1. Subscriber may not use the Service to harm or attempt to harm a minor, including, but not limited to, hosting, possessing, distributing, or transmitting child pornography or other material that is unlawful.

    2. Conduct, participate in, or otherwise facilitate, pyramid or other illegal soliciting schemes.

    3. Take part in any fraudulent activities, including impersonating any person or entity or foregoing anyone else's digital or manual signature.

    4. Invade another person's privacy, stalk, harass, or otherwise violate the rights of others.

    5. Post, transmit, or distribute content that is illegal, threatening, abusive, libelous, slanderous, defamatory, promotes violence, or is otherwise offensive or objectionable.

    6. Restrict, inhibit, or otherwise interfere with the ability of any other person to use or enjoy their equipment or the Service, including, without limitation, by posting or transmitting any information or software which contains a virus, lock, key, bomb, worm, Trojan botnet, cancelbot, or other harmful feature.

    7. Access or use the Service with an IP address other than the dynamic Internet Protocol ("IP") address assigned to you which adheres to dynamic host configuration protocol ("DHCP"). You may not configure the Service or any related equipment to access or use a static IP address or use any protocol other than DHCP.

    8. Modify any modem connected to the HCI Service network, regardless of whether the modem is owned by you or leased from HCI, in order to commit theft of the Service, fraudulently use the Service or provide the Service to a third party. HCI may work with law enforcement if any such theft or fraud occurs.

    9. Modify the MAC address of any modem connected to the HCI Service network.

    10. Collect or store personal data about other users.

    11. Use an IP address not assigned to Subscriber by HCI.

    12. Violate any other HCI policy or guideline.

    13. Resell or redistribute the Service to any third party via any means including but not limited to wireless technology.

  2. Intellectual Property Infringement. Subscriber may not use the Service to post, copy, transmit, or disseminate any content that infringes the patents, copyrights, trade secrets, trademark, moral rights, or propriety rights of any party. HCI assumes no responsibility, and Subscriber assumes all risk regarding the determination of whether material is in the public domain, or may otherwise be used for such purposes.

  3. User Content. Subscriber is solely responsible for any information that is transmitted from Subscriber’s IP address or Subscriber’s account on the web or other Internet Services. Subscriber must ensure that the recipient of the content is appropriate and must take appropriate precautions to prevent minors from receiving inappropriate content. HCI reserves the right to refuse to post or to remove any information or materials from the Service, in whole or in part, that HCI deems, in its sole discretion, to be illegal, offensive, indecent, or otherwise objectionable.

  4. Commercial Use. The Service is designed for personal, non-business related use of the Internet and may not be used for commercial purposes. Subscriber may not resell the Service or otherwise make the Service available for use to persons outside the Premises (for example, through a wireless home network). Subscriber agrees not to use the Service for operation as a de facto Internet Service provider, or for any other business enterprise (whether for profit or non-profit), including, without limitation, IP address translation or similar facilities intended to provide additional access. For commercial Internet Service please contact the HCI office.

  5. Servers. Subscriber may not operate, or allow others to operate, servers of any type or any other device, equipment, and/or software providing server-like functionality in connection with the Service, unless expressly authorized by HCI.

  6. Misuse of Service. Subscriber may be held responsible for any misuse of the Service that occurs through Subscriber’s account or IP address, even if the misuse was inadvertent. Subscriber must take precautions to ensure that others do not gain unauthorized access to the Service or misuse the Service, including conduct in violation of this agreement.

  7. Hacking/Attempted Unauthorized Access. Subscriber may not use the Service to breach or attempt to breach the security of another user or attempt to gain access to any organization or person's computer, software, or data without the knowledge and consent of such person. The equipment and the Service may not be used in any attempt to circumvent the user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks or computers for any reason. Use or distribution of tools designed for compromising security, such as password guessing programs, cracking tools, packet sniffers or network probing tools, is prohibited.

  8. Security. Subscriber is solely responsible for the security of any device connected to the Service, including any data stored on that device. Subscriber is responsible for implementing appropriate security precautions for all systems connected to the Service to protect against threats such as viruses, spam, Trojan botnets, and other malicious intrusions. Subscriber is responsible for enabling the security of any wireless (WiFi) networks connected to the Service. Any wireless network installed by the customer or an HCI representative that is unsecured or "open" and connected to the HCI network is prohibited. Subscriber authorizes HCI to use technology to detect unsecured wireless networks associated with Subscriber’s use of the Service. If HCI determines that you are using the Service via an unsecured wireless network, HCI will notify you to enable the Security on the WiFi device.

  9. Disruption of Service. Subscriber may not disrupt the Service in any manner. Subscriber shall not interfere with computer networking or telecommunications Services to any user, host or network, including, without limitation, denial of Service attacks, flooding of a network, overloading a Service, improper seizing and abuse of operator privileges or attempts to "crash" a host.

  10. Viruses, Trojan Horses, Worms and Denial of Service Attacks. Software or other content downloaded from the Service may contain viruses and it is Subscriber’s sole responsibility to take appropriate precautions to protect Subscriber’s computer from damage to its software, files and data. Subscriber is prohibited from posting, transmitting or disseminating any information or software that contains a virus, Trojan horse, spambot, worm or other harmful program or that generates levels of traffic sufficient to impede others' ability to send or retrieve information. Prohibited conduct of this type includes denial of Service attacks or similarly disruptive transmissions, as well as transmissions containing other harmful or malicious features. HCI may suspend the Service if HCI detects a harmful program in order to allow Subscriber to take measures to stop the harmful program.

  11. Electronic Mail. Subscriber may not use the Service to send bulk, commercial or unsolicited ("spam") email messages. Any unsolicited email, originating from any source, must not direct recipients to any website that is part of HCI Service, such as personal web pages, or other resources that are part of the Service. The Service may not be used to collect responses from unsolicited email sent from accounts on other Internet hosts or email Services that violate this Policy or the acceptable use policy of any other Internet Service provider. In addition, "mail bombing," the sending of numerous copies of the same or substantially similar messages or very large messages or files with the intent to disrupt a server or account, is prohibited.Subscriber may not reference HCI in the header or body of an unsolicited email, or list an IP address that belongs to the HCI network in any unsolicited email. Further, Subscriber is prohibited from taking any action which implies that HCI is the sponsor of any unsolicited email even if that email is not sent through the HCI network. Further, foregoing, altering or removing electronic mail headers is prohibited.If the Service is disconnected, whether voluntarily or by termination, all user names and associated electronic email addresses may be immediately released for reuse. Upon disconnection, any mailbox contents may be immediately deleted or held in a locked state. Addresses and email may be held until HCI deletes them as part of its normal policies and procedures. There is no obligation for HCI to retain or make any user name, email address or stored email retrievable once the Service is disconnected.

  12. Bandwidth, Data Storage and Other Limitations. HCI offers packages of Service with varying speeds, features and bandwidth usage limitations (not all packages are available in all areas). Subscriber must comply with the current bandwidth, data storage, electronic mail and other  limits of Service that correspond with the package of Service you selected. In addition to complying with the limitations for specific features, you must ensure that Subscriber’s activities do not improperly restrict, inhibit, or degrade any other user's use of the Service, nor represent an unusually great burden on the network itself. In addition, Subscriber must ensure that Subscriber’s use does not improperly restrict, inhibit, disrupt, degrade or impede HCI’s ability to deliver the Service and monitor the Service, backbone, network nodes, and/or other network Services. If Subscriber’s bandwidth usage exceeds the amount included in Subscriber’s Internet package, HCI may suspend the Service or require Subscriber to upgrade the Service to a higher package and/or pay additional fees. In extreme cases, HCI may suspend/terminate the Service after providing adequate notice and opportunity for Subscriber to modify Subscriber’s bandwidth usage.

 

Miscellaneous Provisions:

  1. Conflict. In the event of a conflict between the Subscriber User Agreement and this agreement, the terms of the Subscriber User Agreement will prevail.

  2. How to Contact HCI. For any questions regarding this agreement, complaints of violations, or cancellation notices, please contact HCI at 620-654-3381.

  3. This agreement shall be subject to and construed in accordance with Kansas law.  Any action based in whole or in part of this agreement must be brought in a Kansas court of competent jurisdiction.  If any part of this agreement is deemed to be illegal and/or against public policy, the remaining portions of this agreement will remain in full force and effect.

 

Copyright and Digital Millennium Copyright Act Requirements:

 

HCI is committed to complying with U.S. copyright and related laws, and requires all subscribers and users of the Service to comply with these laws.  Accordingly, you may not store any material or content on, or disseminate any material or content over, the Service (or any part of the Service) in any manner that constitutes an infringement of third party intellectual property rights, including rights granted by U.S. copyright law.  Owners of copyrighted works who believe that their rights under U.S. copyright law have been infringed may take advantage of certain provisions of the Digital Millennium Copyright Act of 1998 (the “DMCA”) to report alleged infringements.  It is HCI’s policy in accordance with the DMCA and other applicable laws to reserve the right to terminate the Service provided to any subscriber or user who is either found to have infringe third party copyright or other intellectual property rights, including repeat infringers, or who HCI, in its sole discretion, believes is infringing these rights.  HCI may terminate the Service at any time with or without notice for any affected subscriber or user.  In addition, HCI is a member of the American Registry for Internet Numbers (ARIN) and adheres to its membership policies regarding subscriber copyright infringement. 

 

Reporting infringements to HCI:

 

Copyright owners may report alleged infringements of their works that are stored on the Service or the personal web features by sending HCI’s authorized agent a notification of claimed infringement that satisfies the requirements of the DMCA.  Upon HCI’s receipt of a satisfactory notice of claimed infringement for these works, HCI will respond expeditiously to either directly or indirectly (i) notify the subscriber of the allegedly infringing work(s) stored on the Service or the personal web features or (ii) temporarily or permanently disable access to the work(s). 

 

Copyright owners may send HCI a notification of claimed infringement to report alleged infringements of their works to:

 

Home Communications, Inc.

211 S. Main

Galva, KS 67443

Phone:  620-654-3381

Email: bbookless@hci-ks.com

 

In order to be effective under the DMCA, the notification must (i) be in writing, and (ii) provided to HCI’s designated agent.  Notification must include the following:

  • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

  • Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.

  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that to which access is to be disabled, and information reasonably sufficient to permit the Service provider to locate the material.

  • Information reasonably sufficient to permit the Service provider to contact the complaining party, such as an address, telephone number, and if available, an electronic mail address at which the complaining party may be contacted.

  • A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.

  • A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

 

Upon receipt of the written notification containing the information described in 1 through 6 above, HCI will take any or a combination of any of the following actions:

  • Take reasonable steps to promptly notify the subscriber that an individual at their IP address is allegedly in violation of U.S. copyright laws.

  • Give the subscriber the opportunity to immediately remove the infringing material or provide an HCI Technician at no charge to remove the infringing material.

  • Temporarily suspend the subscriber’s Service. 

  • Terminate the subscriber’s Service.

 

Counter Notification:

 

If a notice of copyright infringement has been filed against you, you may file a counter notification with a Service provider’s designated agent. In order to be effective, a counter notification must be written and include substantially the following: 

 

  • A physical or electronic signature of the subscriber.

  • Identification of the material in question or to which access has been disabled and the location at which the material appeared before access to it was disabled.

  • A statement under penalty of perjury that the subscriber has a good faith belief that the material in question or disabled as a result of mistake or misidentification of the material disabled.

  • The subscriber's name, address, and telephone number, and a statement that the subscriber consents to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if the subscriber's address is outside of the United States, for any judicial district in which the Service provider may be found, and that the subscriber will accept Service of process from the person who provided notification or an agent of such person.

 

Upon receipt of a Counter Notification containing the information as outlined in 1 through 4 above, Service Provider shall:

 

  • Promptly provide the complaining party with a copy of the counter notification;

  • Cease disabling access to the material within 10 to 14 business days following receipt of the counter notification, unless the Service provider's designated agent first receives notice from the complaining party that an action has been filed seeking a court order to restrain alleged infringing party from engaging in infringing activity relating to the material on Service provider's system or network.

 

NOTE: Under the DMCA, claimants who make misrepresentations concerning copyright infringement may be liable for damages incurred as a result of the removal or blocking of the material, court costs, and attorney’s fees. See Title 17, United States Code, Section 512(d).

 

NOTE: The information on this page is provided to you for informational purposes only, and is not intended as legal advice. If you believe your rights under U.S. Copyright law have been infringed, you should consult an attorney.

Nondiscrimination Statement
 

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadline vary by program or incident.

 

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language, etc.) should contact the responsible Agency or USDA's TARGET Center at (202) 720-2600 (voice and TTY) or contact USDA through the Federal Relay Service at (800) 877-8339.  Additionally, program information may be made available in languages other than English.

 

To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at http://www.ascr.usda.gov/complaint_filing_cust.html and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

 

(1)     mail:  U.S. Department of Agriculture

                   Office of the Assistant Secretary for Civil Rights

                   1400 Independence Avenue, SW

                    Washington, D.C. 20250-9410;

 

(2)     fax:  (202) 690-7442; or

 

(3)     email:  program.intake@usda.gov

 

USDA is an equal opportunity provider, employer, and lender.

 

Consumer Privacy Notice
 

Home Communications and its affiliates, hereinafter the “Company”; consider your privacy and your personal information our number one priority.  We are committed to protecting the privacy of information we maintain about you and we want you to be aware of how we collect and handle that information.

 

Your privacy is not for sale:

 

We do not sell or disclose your personal information to anyone, for any reason, at any time.  Some exceptions to this would include the following:

 

  • If you specifically authorize us to share your information with another company.

  • Disclosure is necessary to protect the safety of customers, employees or property.

  • Publishing your name, address and phone number in our directories, unless you have requested a non-listed or non-published telephone number.

  • Sharing data with our authorized vendors, contractors, and agents, only to the extent necessary for them to perform their work, in order for the Company to carry out certain functions in marketing and delivering services to you.

  • It is required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on the Company.

 

Should the company share non-personally identifiable information with non-Company companies in order to assess the results of a promotion or event, the information will be used in the aggregate only, and will not contain any information that would personally identify you. 

 

Personal information you voluntarily supply when obtaining information or purchasing products is not shared for non-company purposes.  This information is Company proprietary data and is not available for use to an outside company in this personalized form.  Should any changes be made in the way we use personally identifiable information, the Company will notify you of this change and give you the opportunity to choose to “opt-out” of such use.

 

When is HCI required by law to disclose personal information?

 

We make every reasonable effort to protect subscriber privacy as described in this notice.  HCI may be required by law to disclose personal information about a subscriber.  These disclosures may be made with or without the subscriber’s consent, and with or without notice, in compliance with the terms of valid legal process such as a subpoena, court order, or search warrant.

 

 

How we collect information about you:

 

Application and registration information:  We collect information from you when you open an account or make changes to an existing account.  We may also collect information from consumer reporting agencies to verify your identity in the account-opening process or if you apply for other products and services.  The information we collect may include personal information such as your name, address, phone number, email address, Social Security Number (SSN) and date of birth.  You will always retain the option to choose if our information is used to send you company and product information, special offers and in some cases newsletters.

 

  • At any time you may:

 

  • Elect not to receive (opt-out) marketing messages.  The primary purpose of these messages is the commercial advertisement or promotion of a product or service.  At any time you may “opt-out”.

  • Update your contact and personal information.

 

 

Transaction and experience information:  Once you have opened an account with us, we collect and maintain personal information about your account, including, transactions, balances, and history.  This is information that allows us to administer your account and provide the services you have requested.

 

Third-party information providers:   We may collect information about you from information services and consumer report agencies to verify your identity, employment or credit worthiness.

 

Safeguarding your information:

 

We take precautions to ensure the information we collect about you is protected and is accessed only by authorized individuals or organizations.  Companies we use to provide support are not allowed to use information about our customers for their own purposes and are contractually obligated to maintain strict confidentiality.  We restrict access to personal information by our employees and agents. Our employees are trained about privacy and are required to safeguard personal information.  We maintain physical, electronic and procedural safeguards to protect personal information.

 

Teaming up against identity theft:

 

Safeguarding information to help protect you from identity theft this is a priority for HCI.  We are committed to keeping your personal information safe.  HCI takes the following steps to enhance your security and protect you from identity theft:

  • Utilizing customer identification and authentication procedures before initiating any transactions;

  • Using firewalls and encryption technology to protect personal identification;

  • Creating a secure transmission connection to our website;

 

  • Training our employees on privacy and security to properly handle personal information about you.

 

You can also help protect your identity and accounts.  Tips to remember:

 

  • When using the internet, keep your login and password confidential;

  • Keep your security software up-to-date and turned-on;

  • Shred documents that contain personal information;

  • Check your credit report regularly for unauthorized activity and protect your personal identification numbers (PINs) and personal data.

 

If you suspect fraud or identity theft, the faster you act the better.  Please contact us at 620-654-3381 or email at hciservice@hci-ks.com.

Open Internet Transparency Disclosure
 

The following disclosure describes the network practices, performance characteristics and commercial terms for Home Communications, Inc. (HCI) pursuant to the Federal Communications Commission’s Open Internet Transparency requirements.   At HCI, we want our subscribers to have the information they need to fully understand and enjoy the services we offer. To help keep consumers informed about our broadband Internet access services, the HCI website (www.hometelco.net) describes the services we offer.  Copies of our Customer Privacy Notice and Internet Acceptable Use/Subscriber User Agreement are also available online. 

 

This page provides additional information that the Federal Communications Commission has identified as useful to consumers and to the providers of Internet applications and content used by those consumers.  HCI encourages all subscribers of our network to familiarize themselves with this information, and to provide HCI with feedback about our broadband Internet access services so that we can continue to provide the best service experience possible.

Network Practices:

 

How does HCI manage congestion with respect to its broadband Internet access services?

We want to provide a high-quality Internet experience for all of our subscribers. Our broadband Internet access services are provided over fiber to the home (FTTH) networks that support multiple subscribers at the same time. Volume and congestion may occur when a large number of subscribers in a particular area access the network at the same time or when some subscribers consume a very large amount of network capacity during busy periods, such as at stadium events or during early evenings.

To address potential network congestion, HCI has invested substantial resources to create a fiber optic network with sufficient capacity to serve all of our subscribers.  HCI proactively manages congestion, bandwidth usage and traffic routing to ensure our network operates in the most efficient manner possible.   HCI does not store email, traffic information or use “Packet Inspection” techniques that would compromise the privacy of our subscribers.  HCI reserves the right to monitor non-user specific network traffic for the purpose of internal marketing and determining usage trends and future bandwidth needs.

HCI provides Internet access services with speeds up to 20 megabytes, up to 40 Megabytes, Up to 60 Megabytes and up to 80 megabytes depending on the needs of the subscriber. 

Does HCI favor certain Internet applications by blocking, throttling or modifying particular protocols on our broadband Internet access service?

No, HCI does not favor certain Internet applications by blocking, throttling or modifying particular protocols, protocol ports, or protocol fields in ways not prescribed by the protocol standards. However, in response to a specific security threat against our network or our subscribers, HCI may occasionally need to limit the flow of traffic from certain locations or take other appropriate actions. In addition, we may prevent the use of certain ports on our wired broadband services to protect our subscribers and network against malicious activity, as discussed below.

 

What types of security practices does HCI use on its network?

HCI takes the security of our subscribers and our network very seriously.  We proactively monitor our network to guard against a wide range of security threats, including viruses, broadcast storms, botnets, worms, distributed denial of service attacks, SPAM, and other harmful activity.

 

If we detect a security threat, we will typically attempt to isolate that threat and prevent it from spreading across our network. We may use a variety of security measures to prevent the spread of a threat, which may include temporarily limiting the flow of traffic over some portions of our network or taking other actions to address the threat. We attempt to limit those actions to the specific portions of our network or subscriber base impacted by the security threat and for only as long as necessary to mitigate the threat.

 

Does HCI restrict the types of devices that subscribers can use with its broadband services?

HCI customers may attach the devices of their choice to our broadband Internet access services, so long as the devices do not harm our network or other users. The devices must also be used in a manner consistent with our Subscriber User Agreement/Acceptable Use Policy.

 

Performance Characteristics:

 

What factors affect the performance of my broadband Internet access service?

Your broadband Internet access service performance can be affected by a wide range of factors, many of which are beyond the control of HCI.  The capabilities of the server with which you are communicating, the capacity of the network to which that server is attached, the distance and number of routers (“hops”) between your device and the other Internet end point you are contacting, and general congestion on the Internet are common factors that can affect performance, regardless of your service type. 

 

Service performance may also be affected by the wiring inside your dwelling, the capabilities of your access device, and the applications you use.

 

Where can I find information about the speed and latency of my broadband Internet service?

Because of all the different factors that can affect the performance of our broadband Internet access service, HCI does not guarantee specific levels of speed or latency for our Internet access service.  HCI will provide you with the best available performance from our network.  The performance you can expect to receive from the services we offer is described below:

 

Speed:  The term “speed” is commonly used as a shorthand way to describe the capacity at which a particular broadband Internet access service can transmit data.  This capacity is typically measured in the number of kilobits or megabits that can be transmitted in one second (Kbps or Mbps).  Some applications like email or basic web browsing do not require a substantial amount of speed to function optimally, while other activities like transferring large data files can be performed faster with higher-speed services.

 

HCI offers broadband Internet access services in approximate speed tiers.  For example, a subscriber with a 20 Meg speed service should expect to see download speeds of up to 20 Mbps.  A subscriber with a 40 Meg speed service should expect to see download speeds of up to 40 Mbps.  A subscriber with 60 Meg speed service should expect to see download speeds of up to 60 Mbps.   .  A subscriber with 80 Meg speed service should expect to see download speeds of up to 80 Mbps.  If you have questions about the speed of your Internet access service, there are Internet speed tests available online.  HCI also provides a free Internet speed test at www.hometelco.net.   To find out which speed tier is best-suited for the types of applications you use, contact an HCI Customer Service Representative for more information.    

 

Latency:  The term “latency” is the amount of time from when a data packet is sent to when it is received.  For broadband Internet access services, latency is usually expressed as the round-trip time in milliseconds that it takes for a data packet to travel between two end points on the Internet (from point A to point B and then back to point A).  Some applications, such as email, can tolerate a substantial amount of latency without any noticeable impact on the application’s performance, while other applications, such as real-time video conferencing, require lower latency to function properly.  Though latencies can vary due to several factors, including some beyond HCI’s control, our subscribers can typically expect latencies of less than 15 milliseconds.

 

Commercial Terms:

 

Where can I find the prices and fees that apply to HCI broadband Internet access services?

Descriptions of prices and fees applicable to HCI’s broadband Internet access are available on the HCI website.  For more information go to www.hometelco.net or contact a Customer Service Representative at 620-654-3381.

 

What are HCI’s early termination fees if I discontinue my broadband Internet access service?

HCI’s subscribers are billed on a monthly billing cycle for broadband Internet access service.  Service may be terminated by HCI or the subscriber at any time.  Subscribers will be issued a pro-rated refund for any remaining days in the monthly billing cycle if they chose to terminate their Internet access service. 

 

Where can I find the Internet Services Acceptable Use Policy/Subscriber User Agreement?

The Internet Services Acceptable Use Policy/Subscriber User Agreement is available at the HCI central office located in Galva, Kansas.  The agreement may also be viewed on the HCI website at www.hometelco.net.

 

Does HCI have a Consumer Privacy Notice for its broadband Internet access services?

Yes, HCI has a Consumer Privacy Notice that applies to all users of HCI products and services. This policy identifies and describes the way HCI uses and protects the information we collect about our subscribers.  You may view the HCI privacy policy at www.hometelco.net.

 

Where can I get assistance if I have a concern or need more information about my HCI broadband Internet access service?

If you have questions or concerns about your HCI broadband Internet access service, please contact a Customer Service Representative at 620-654-3381.