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"Worry Free" Router Lease and Warranty Program

 

HCI Broadband service subscribers are strongly encouraged to take advantage of the peace-of-mind and money saving benefits of our "Worry Free" Router Lease and Warranty Program.

 

For only $7.95 per month, the HCI subscriber is fully protected should their HCI wireless router ever need onsite service or replacement. (Program ONLY eligible for HCI 844 Broadband Routers.)

 
What is COVERED under the "Worry Free" Program?
  • Onsite troubleshooting and router repair or replacement (due to normal router wear and tear, act of God and/or malfunction) is performed free of charge for those who are enrolled in the program prior to the malfunction occurrence.

  • Repair or replacement of wiring between the inside wall jack and the router is covered for those enrolled in the program.

  • Only routers provided by HCI effective January 1, 2016. Any router previously purchased from HCI is NOT eligible for this program.

 

What is NOT COVERED under the “Worry Free” Program?
  • Router malfunction resulting from negligence, abuse or accident on the part of the program participant. In such cases, normal hourly rate and trip charges will apply and become payable by the program participant.

  • Improper self-installation of the router including, but not limited to, improper connections to and/or from the router, incorrect configuration of the router and/or connected device and/or any other like actions on the part of the service subscriber that results in the need for an onsite service call. In such cases, the program participant will be charged normal hourly rate and trip charges.

  • Repair or replacement of inside premise wiring that is not directly connected to the Broadband router.

  • Onsite service visits outside HCI’s normal business hours of 8:00am – 4:30pm Monday thru Friday or any recognized holiday or weekends.

 

 
 
Common FAQ's about the 844E Broadband Router:
 
Why do I see two Wi-Fi connections?

The 844E Broadband Router supports Wi-Fi networking on both a 2.4GHz and 5 GHz frequency band at the same time.  The 2.4GHz Wi-Fi network supports the 802.11n wireless standard and anything earlier.  The 5GHz Wi-Fi supports the newest 802.11ac wireless standard.

 
What is the difference between 802.11n and 802.11ac?

802.11ac was finalized in 2013 and you will now find it in every major smartphone, laptop and desktop computer and smart television versus the 802.11n which has been around since 2007. The biggest benefit in utilizing the 802.11ac is speed. Wi-Fi is always promoted using ‘theoretical’ speeds and by this standard 802.11ac is capable of 1300 megabits per second (Mbps) which is the equivalent of 162.5 megabytes per second (MBps). This is 3x faster than the typical 450Mbps speed attributed to 802.11n.

 
Why is my Wi-Fi signal strenght lower than I expected?

A wireless signal degrades with distance and obstructions.  Common signal impairments include walls, ceilings, metal, concrete, cinder blocks, fluorescent lights, microwaves, furniture, etc.  The 844E has been optimized to provide wireless coverage for most applications, there may be dependencies based on the location where the device is installed.  

 

Who should I contact for service and support?

Contact HCI at 620-654-3381 or toll free at 800-362-9336.

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