Immediate Opening: Network Technician
Home Communications Inc. (HCI) has an immediate opening for a Network Technician. This position reports directly to the Service Operations Manager and works as part of a team to maintain and troubleshoot HCI’s broadband, video and voice services. Qualified candidates should demonstrate a broad understanding of technology and have experience working closely with consultants and customers to identify and resolve technical issues in HCI’s customer and corporate networks. The successful candidate will be responsible for configuring, installing and maintaining all corporate network equipment, hardware, software and transport facilities. The successful applicant must have a valid Kansas Driver’s License and must also pass a drug screen and criminal background check. HCI offers an excellent wage and benefit package and a fast-paced but casual work environment.
No phone calls please. Qualified applicants may submit a cover letter and resume to the following:
Human Resources Manager
211 S. Main
Galva, Ks. 67443
HCI provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HCI complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation and training.
ESSENTIAL RESPONSIBILITIES/JOB TASKS
1. 25% - Provides Level 2 support for the purpose of ensuring network operations occur at a high quality level and are returned to a high level
when issues do occur. Tasks may include responding to phone calls regarding issues, traveling to the site of the potential problem, providing Level 2 support for HCI Technicians related to IPTV, internet, computer issues, diagnosing, troubleshooting, completing paperwork, communicating with other staff and customers as necessary, etc. Monitored by the Service Operations Manager through regular meetings, observations, review of paperwork and reports, and consideration of feedback from customers.
2. 25% - Provides IPTV support for the purpose of ensuring video services are provided and maintained at a high quality level. Tasks may
include contacting IPTV Support as necessary, resolving issues with encoders, working with TV equipment to resolve issues, preparing equipment for installation, entering equipment into software, troubleshooting errors on the system, diagnosing, troubleshooting, completing paperwork, communicating with other staff and customers as necessary, etc. Monitored by the Service Operations Manager through regular meetings, observations, review of paperwork and reports, and consideration of feedback from customers.
3. 20% - Provides internal computer support for the purpose of ensuring the internal company’s computer network operate effectively and
efficiently in order to get the work of the company done. Tasks may include configuring, installing, maintaining all corporate network equipment, hardware, software, transport facilities, providing support, providing employee training on all corporate computers, software applications, printers, servers, routers, bridges, switches, firewalls, and cabling, etc. Monitored by the Service Operations Manager through regular meetings, observations, review of paperwork and reports, and consideration of feedback from internal customers.
4. 15% - Manages the internal network for the purpose of ensuring the corporate network operates at a high level of efficiency and
effectiveness. Tasks may include assisting with the development and implementation of policies and procedures related to the corporate network, implementing standards for use for all components and users, training users, giving advice on software and equipment usage, maintaining access and security from internal corporate equipment to external devices within the transport, aggregating and distributing networks necessary for remote management and operation, implementing system solutions consistent with organizational objectives, monitoring the LAN IP address pools to ensure efficient use, installing and maintaining the phone internal phone system, monitoring the corporate network system performance, collecting and analyzing network storage and memory utilization, performing preventative and routine maintenance, documenting on a monthly checklist, correcting alarm conditions, troubleshooting and identifying malfunctioning and defective equipment, developing and implementing disaster recovery procedures, developing security measures, monitoring the corporate network for unauthorized access, etc. Monitored by the Service Operations Manager through regular meetings, observations, and review of paperwork and reports.
5. 15% - Provides phone support for customers with email and internet issues for the purpose of ensuring they receive high quality services
purchased from the company. Tasks may include answering the phone, communicating with customers, troubleshooting and diagnosing problems, giving the customer advice for correction, providing informal training, etc. Monitored by the Service Operations Manager through regular meetings, observations, review of paperwork and reports, and consideration of feedback from customers.
(Continually looks for new and improved ways of completing the above functions. Other tasks as assigned by supervisor will be performed in order to address unexpected situations or needs that may arise.)
This position requires the ability to work participate as a member of a team, complete tasks as a team, and engage in problem solving activities as a team member. Also, must relate well with others since information has to be obtained on occasion from others and formal/informal coaching and training conducted. Contact occurs at all levels of the organization internally and externally with customer sales requiring negotiation, persuasion, and diplomacy. Participation in strategic planning is expected at least annually.
Most duties are assigned, and then the performer plans and arranges tasks in order to completed duties. Problem solving is accomplished independently by the performer most of the time. Problem solving requires extensive industry and technical knowledge. Decisions are consistently reviewed by others. All purchase requests are referred to the supervisor.
IMPACT OF POSITION:
Successful completion of essential job tasks ensures the company’s network facilities are operating properly on a consistent basis. Errors are usually detected in the next phase of operations (most work is verified), have a high probability of resulting in a loss of customers and could cause improper utilization of labor, materials, and equipment, and affect operating costs.
Daily phone, written, and face to face interaction with employees within the company to complete work tasks.
Daily phone and face to face interaction with public/customers to resolve problems and engage in public relations.
Weekly phone and face to face interaction with vendors to complete work tasks.
Bachelor’s degree in technology, preferred.
Associate’s degree in technology, preferred.
High school diploma or GED, required.
At least one year computer, required.
At least one year computer networking, required.
Valid KS driver’s license and a good driving record, required.
Network and computer
Occasional bending, twisting, turning, squatting, lifting up to 40 pounds independently, and visualizing of computer screen throughout the day required.
Frequent demonstration of manual dexterity, required.
Ongoing training as required.
Occasional overnight travel, required.
Occasional air travel, required.
Occasional travel by vehicle, required.
Occasional overtime, required.
Occasional on call, required.