HCI COVID-19 Response

Office Closed to Public - March 17, 2020

With the difficult times we are facing, we must recognize that the safety of our customers and employees remains our number one priority. While much is unknown, we continue to monitor and follow guidelines set forth by the CDC as well as state and local resources. With that being said, HCI will start a “work from home” schedule for its employees for the next 15 days. We will NOT have staff in our office unless necessary and our offices will not be open to the public. We will be monitoring phone calls and doing everything we can to respond to service calls as possible.

  • On-call technicians and staff will be monitoring network resources and will be responding to service outages as they occur.

  • HCI has pledged that we will not be disconnecting services for non-pay and will not be assessing late fees to customer’s bills. If you are unable to pay your bills, you can contact our customer service staff and arrange bill payments.

  • Regular payments can continue to be made at 211 S Main Galva in the night drop box, online, or you may call the business leave a message and one of our CSR’s will call you back to get your information.

  • We will be placing a priority on service disruptions with telephone and internet services first and will do everything possible to resolve those issues via telephone. Connectivity and speed concerns with internet services will be addressed as time allows.

  • Our current network upgrade has been suspended. We will resume those upgrades once the social distancing recommendation has been lifted.

  • In the event that a visit to your location is required to resolve a service disruption, our staff will be wearing proper personal protective equipment as set forth by CDC guidelines which may include a face mask. This is a preventative measure only. We will discuss these options in detail with you prior to our arrival.

These are extremely unfortunate times. It is our hope that we can return to normal business operations and life sooner rather than later. Our hope is that we can continue business and service to our customers without any undue interruptions. In the event that you need to contact HCI, you can do so by:

  • Contact us through our Facebook page

  • Send emails to service@homecomminc.com

  • Contact our 24/7 Tech support at 1-800-589-2145

  • If you need to call, leave us a detailed message and please include a valid contact number so that we may reach you.

 

Richard Baldwin, CEO

Home Communications, Inc.

Keep Americans Connected Pledge - March 13, 2020

Given the coronavirus pandemic and its impact on American society, Home Communications, Inc. pledges for the next 60 days to:

The Keep Americans Connected Pledge reads as follows:

  1. not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;

  2. waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and

  3. open its Wi-Fi hotspots to any American who needs them.

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HCI is an equal opportunity provider and employer.

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