Battery Back-Up Notice

BACKUP POWER FOR HOME PHONE SERVICES DURING POWER OUTAGES
For many years, your home phone would allow you to stay connected to emergency voice services during a power outage. However, many of today’s advanced home phone services require backup battery power to continue functioning during an outage. To avoid a disruption of home voice service during an outage and to maintain the ability to connect to 911 emergency services, we at HCI offer you the option of purchasing backup power for your home phones.


WHAT YOUR BATTERY CAN (AND CAN’T) DO FOR YOU
HCI’s backup batteries for telephone allow you to continue to use your home voice services during a power outage. Without a backup battery or alternate backup source such as a generator, customers will not be able to make any calls, including emergency calls to 911. The only way to maintain the ability to use your phone is by using some form of backup power.
A backup battery does not provide power to any services other than voice. Home security systems, medical monitoring devices and other equipment will not run on a home phone backup battery.


PURCHASE AND REPLACEMENT OPTIONS
If you are concerned about being able to contact 911 emergency services during a power outage, a backup battery power unit may be a good option for you. The power unit offered by HCI weighs about eight pounds and is approximately 7”x 7”x 3”.


You can purchase a backup battery power unit, directly through HCI. If you have any questions or simply want to purchase a backup power unit through us, please call 620-654-3381. Our eight hour backup power units cost $55.00 and can be picked up at the HCI Office, located at 211 S. Main in Galva. If you do not feel comfortable installing your own backup power unit, please call us to make an appointment, and we would be happy to assist you. Please note that there will be a service call charge for delivery and installation of the unit. You may also purchase a backup power unit through local retailers or on-line providers.


HCI uses the following battery back-up units in the Galva, Geneseo, Assaria, Salemsborg and Roxbury exchanges:


CyberPower
Model: CSN27U12V3
Input: 100-240V-50-60 Hz; 0.75A
Output: 12DC 36W


HCI uses the following battery back-up units in the Gypsum, McPherson and Salina exchanges:


CyberPower
Model: DTC36U12V3-G
Input: 100-240V-50-60 Hz; 1.OA
Output: 12V = 24W


EXPECTED BACKUP POWER DURATION
Backup batteries are expected to last at least eight hours on standby power. The backup battery should give you six hours of talk time. If you feel that is not enough time, you may extend your standby power by purchasing a twenty-four hour battery or additional eight hour batteries.


INSTRUCTIONS FOR PROPER CARE AND USE OF YOUR BATTERY
Please follow the more detailed maintenance instructions included with your battery to ensure that it will function as needed during a power outage. If you do not store your battery correctly, it may shorten its useful life. Environmental factors such as temperature can shorten your battery’s life. We recommend that you store your battery above (41° F and below 104° F). These batteries are (not) rechargeable. They will not last forever and should be replaced every one to two years, or when your device starts to make a loud beeping sound. That sound means that the battery is depleted, and must be replaced. See the instructions above for purchase and replacement options. You should also periodically, as described in the instructions included with your battery, remove and test your battery to verify both the operation of the backup battery and its condition.